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ISO
Certificate No: FS 79287
Quality
management principles
Introduction
Our company is ISO CERTIFIED SINCE 13 Nov. 2003 AND
WE APPLIED The eight quality management principles Which are
as follow :
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Principle 1 Customer focus
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Principle 2 Leadership
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Principle 3 Involvement of people
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Principle 4 Process approach
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Principle 5 System approach to management
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Principle 6 Continual improvement
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Principle 7 Factual approach to decision making
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Principle 8 Mutually beneficial supplier relationships
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Principle 1
Customer focus |
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Organizations depend on their customers and therefore
should understand current and future customer needs,
should meet customer requirements and strive to exceed
customer expectations. |
Key benefits:
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Increased
revenue and market share obtained through flexible and fast
responses to market opportunities.
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Increased
effectiveness in the use of the organization's resources to
enhance customer satisfaction.
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Improved
customer loyalty leading to repeat business.
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Principle 2 Leadership |
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Leaders establish unity of purpose and direction of the
organization. They should create and maintain the
internal environment in which people can become fully
involved in achieving the organization's objectives.
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Key benefits:
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People
will understand and be motivated towards the organization's
goals and objectives.
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Activities are evaluated, aligned and implemented in a
unified way.
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Miscommunication between levels of an organization will be
minimized.
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Principle 3 Involvement of people |
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People at all levels are the essence of an organization
and their full involvement enables their abilities to be
used for the organization's benefit. |
Key benefits:
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Motivated, committed and involved people within the
organization.
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Innovation and creativity in furthering the organization's
objectives.
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People
being accountable for their own performance.
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People
eager to participate in and contribute to continual
improvement.
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Principle 4
Process approach |
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A
desired result is achieved more efficiently when
activities and related resources are managed as a
process. |
Key
benefits:
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Lower
costs and shorter cycle times through effective use of
resources.
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Improved,
consistent and predictable results.
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Focused
and prioritized improvement opportunities.
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Principle 5 System approach to management |
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Identifying, understanding and managing interrelated
processes as a system contributes to the organization's
effectiveness and efficiency in achieving its
objectives. |
Key
benefits:
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Integration and alignment of the processes that will best
achieve the desired results.
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Ability
to focus effort on the key processes.
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Providing
confidence to interested parties as to the consistency,
effectiveness and efficiency of the organization.
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Principle 6 Continual improvement |
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Continual improvement of the organization's overall
performance should be a permanent objective of the
organization. |
Key benefits:
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Performance advantage through improved organizational
capabilities.
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Alignment
of improvement activities at all levels to an organization's
strategic intent.
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Flexibility to react quickly to opportunities.
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Principle 7 Factual approach to decision
making |
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Effective decisions are based on the analysis of data
and information |
Key benefits:
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Informed
decisions.
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An
increased ability to demonstrate the effectiveness of past
decisions through reference to factual records.
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Increased
ability to review, challenge and change opinions and
decisions.
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Principle 8 Mutually beneficial supplier
relationships |
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An
organization and its suppliers are interdependent and a
mutually beneficial relationship enhances the ability of
both to create value |
Key benefits:
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Increased
ability to create value for both parties.
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Flexibility and speed of joint responses to changing market
or customer needs and expectations.
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Optimization of costs and resources.
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